Job Story: Pat Cooley- Front Desk Manager, Juneau (Baranof) Hotel

I was just a shy, young, wallflower, and left my home state of Washington after graduating from Seattle University to pursue a new adventure in Alaska. This adventure turned into a job that became my career in customer service.  I first took a position as a Front Desk Clerk, and then rose up the ranks to Accountant, Night Auditor, and Night Manager until my current position as our Front Desk Manager. 

I am at the forefront of customer relations and have been our main spokesperson for the hotel when dealing with our customers.  Since I started working for the Baranof we have had over 1.3 million hotel guest’s walk through our front doors.  I have worked for the Westmark Baranof for the past 29 years and enjoy my job!