Supv, Tour Directors (seasonal) — Escorted Tour Operations (Anchorage, AK)
- Perform all administrative responsibilities within designated location.
- Oversee Tour Directors (TD), maintaining a professional supervisor relationship with all company employees.
- Relay important tour information or deviations from TD's to appropriate Guest Services Operations.
- Work in a team relationship with the other Escorted Tour Operations Supervisors and Escorted Tour Operations Manager to insure good communication and a smooth running operation.
- Responsible for preparing all documents needed for the Tour Directors to start a tour.
- Brief and debrief Tour Directors, providing and collecting all relevant tour documentation, ensuring that all paperwork is complete and accurate.
- Responsible for assisting Tour Directors with special guest requests or needs (luggage, flights, medical situations).
- Assist in evaluating the performance of the Tour Director throughout the season and at the end of the season meetings.
- Handle special assignments as required.
- Prior Tour Directing Experience with Holland America Line or Princess Cruises preferred.
- Working knowledge of business applications including Microsoft Word, Excel, Outlook and Access.
- Demonstrated excellent customer service skills.
- One (1) year experience in a customer service position.
- Excellent communication skills, including phone, email, and in-person experience.
- Excellent organization and time management skills.
- Current, valid state driver’s license with three (3) years Current, valid driver’s license, with clean driving record is required. Motor Vehicle Report (MVR) will be requested.
- Must meet Company's clean driver eligibility requirements.
- Able to obtain a CPR and First Aid certificate prior to the season.
- Able to obtain a valid United States passport.
- Applicants MUST be able to gain entrance into Canada for this position and should be fully aware of the requirements for entry prior to accepting employment offers. **PLEASE NOTE: A criminal conviction in Canada is defined as both misdemeanors and felonies, including Juvenile convictions. If you have any concerns that you might not be able to meet the requirements of entry into Canada, please contact Canadian Immigration for additional information. Applicants hired into positions that cross into Canada will be subject to background checks by the Canadian government. Denial of entry into Canada will result in inability to complete job requirements and will therefore result in reassignment and/or termination of employment. **Previous Convictions: Section 19 of Canada's Immigration Act prohibits the admission of people who pose a threat to public health, safety, order, and national security. Prior to attempting a border crossing, American citizens who have had a criminal conviction in the past must contact the nearest Canadian embassy or consulate well in advance to determine their admissibility as visitors into Canada. If found inadmissible, an immigration officer will advise whether a waiver (Minister's Permit) is possible.**
- Must be eligible to work in the United States.
Anchorage, AK USA
Princess Cruises & Holland America Lines, Alaska
We are an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, or national origin, disability or protected veteran status.