HAP Alaska and Yukon Transportation and Guest Services Jobs
A summer job in Alaska at one of our many tour divisions offers a wide range of exciting opportunities. Positions range from Server and Chef on our award winning train cars to Driver Guides, Tour Directors and Guest Service support staff. Together with competitive wages and great cruise privileges, Princess Tours and Holland America Line have more unique job offerings in more diverse locations than any other tour company in Alaska.
If you have a passion for adventure and service, we would love to meet you. So take a closer look at our many Alaska job opportunities and discover what we have for you. Whatever adventure you desire, it’s ready for you in Alaska!
Welcome to the Alaska Tour Divisions!
Who are we?
We are HAP Alaska – Yukon. Headquartered in Seattle Washington, we are the largest tour operator in Alaska and the Yukon.
HAP Alaska – Yukon is a collaborative land operation owned jointly by Holland America Line and Princess Cruises. Princess Cruises and Holland America Line are part of Carnival Corporation, one of the largest vacation companies in the world.
HAP Alaska – Yukon is a unique operation. The joint operation formed by Holland America Line and Princess Cruises is only found within the Alaska and Yukon tour product that each company sells.
What do we do?
The guests aboard Princess Cruises and Holland America ships sailing to and from Alaska have the opportunity to purchase a “land tour” in addition to their sailing. HAP Alaska – Yukon provides the services listed below for guests traveling within the Great Land.
HAP Alaska – Yukon operates Rail Services, Motorcoach Transportation, Shore Services, and Tour Service Operations throughout Alaska and the Yukon. We have over a dozen distinct departments, also known as divisions, throughout Alaska and the Yukon Territory, Canada.
HAP Alaska Divisions include:
- Anchorage Transportation & Guest Services
- Denali Transportation & Guest Services
- Dawson Guest Services
- Escorted Tour Operations – Base Operations throughout Alaska and the Yukon
- Fairbanks Transportation & Guest Services
- Juneau Transportation & Guest Services
- Ketchikan Transportation & Guest Services
- Maintenance – Rail Operations & Transportation/Motorcoach Operations
- Marine & Day Boat Operations – Base Operations in Seward
- Mt. McKinley Transportation & Guest Services
- Rail Services – Base operations in Fairbanks and Anchorage
- Skagway Transportation & Guest Services
- Whitehorse Guest Services
Our Company Goals
” Our Goal is to give guests a seamless land and sea experience with a wide variety of operational services in the Great Land.”
Delivering great customer service starts with understanding our customer! As a single tour operator working for multiple customers, our challenge is unique – we must deliver differentiated guest experiences from one, common tour company. This requires us to understand our client and guest expectations in order to fulfill the specific service requirements essential to each customer.
As an employee, your assignment is to provide excellent service while honoring the specific identity of each cruise line we serve.
Each employee is crucial to the success of our mission, providing excellent service unique for each guest. If you are not serving a guest directly, you are serving someone who is. Internal customer service is just as important to our Company’s success!
These elements provide the framework for our success and guide us in fulfilling our mission: